Return Policy

🔍 Insights into Bonte Farm's Return Policy

Expertly sourced products with a no-return or exchange policy

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⚠️ Damages and Issues

• Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect.
• Send your order number and a photo of the damaged item to hello@bontefarm.com so we can evaluate and make it right.
• We handle these cases individually but always strive for a satisfactory solution—we want you to love your plants as much as we do!

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📝 Please Note

• Losing 1–2 small branches during transit is normal and does not harm the plant’s health.
• We often prune branches to encourage growth.
• A few yellow leaves or tips are part of the natural growth cycle.
• Severe damage that affects the plant’s vitality guarantees a full refund.

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💵 Refunds

• Plants damaged due to shipping or heat will be refunded accordingly.
• Email hello@bontefarm.com immediately after unboxing with images of the damaged plants.
• Refunds are processed to your original payment method within 10 business days.